Energienetze Steiermark:
\nInspection & Replacement of Gas Meters<\/h1><\/h1><\/div>- <\/i><\/span>\n
2 weeks after project start, first form processes were already active<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
43,000 metering points throughout Styria\/ Austria with regular exchange\/test intervals<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
60% efficiency gain in administration through Modern Working<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Energienetze Steiermark GmbH documents the exchange of standard meters for gas systems with authentic signature:<\/strong> assignments, data and results in the gas meter inspection and replacement process are digitally recorded on-site by the service teams. The protocols are signed by the customers directly on the tablet.<\/span><\/p>\n<\/div>HybridForms: Digital forms for utilities & grids<\/h2><\/div>The entire process for the gas meter exchange<\/strong> \u2013 from the assignment to the mobile processing on-site with tablets, to sending the signed document to the customer \u2013 is handled completely digitally and securely in the workflow.<\/p>\nAll services are now digitally documented by the service technician.<\/strong> The customer also signs by hand on the tablet \u2013 and receives the document seconds later as a PDF by e-mail. This saves time, avoids mistakes and creates trust.<\/p>\nThe complete process is realized through a digital Stages Workflow System<\/strong> with HybridForms. Individual stages can only be completed when all necessary entries have been made correctly. This ensures process security and adherence to all compliance requirements.<\/p>\nInterfaces to internal applications<\/strong> enable immediate data reconciliation. If defects are detected during the inspection of a gas system, HybridForms is used to initiate a block and set deadlines in the connected internal systems for repairing the defects.<\/p>\n<\/div><\/div><\/div>About Energienetze Steiermark GmbH<\/h3><\/div>With an electricity supply network of more than 29,000 km and a natural gas supply network of about 4,000 km, Energienetze Steiermark GmbH<\/strong> is an important infrastructure provider and investor in Styria\/Austria. Thus, the annual investments in the electricity and gas networks amount to about 90 million Euros.<\/p>\nAlmost the entire domestic industry, many commercial enterprises and about 500,000 customers are connected to the line network of Energienetze Steiermark GmbH. As a network operator, the company is responsible, among other things, for the construction, operation and maintenance of the network infrastructure.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Fully digital mobile handling of the replacement and inspection process \u00bbExchange of Standard Meters\u00ab in the \u200bgrid of Energienetze Steiermark<\/h2><\/div><\/div><\/div>![\"Digital](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2024\/08\/HybridForms-Eichzaehlertausch-Energienetze-Steiermark-61.png\" "\\"Digital")
<\/span><\/div><\/div><\/div><\/div>![\"Digital](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2024\/08\/HybridForms-Eichzaehlertausch-Energienetze-Steiermark-62.png\" "\\"Digital")
<\/span><\/div><\/div><\/div><\/div>![\"Digital](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2024\/08\/HybridForms-Eichzaehlertausch-Energienetze-Steiermark-63.png\" "\\"Digital")
<\/span><\/div><\/div><\/div><\/div>More about Mobile Form Processes for Utilities<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div>![\"Daniel](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2020\/05\/Daniel-Zink-Energie-Steiermark.jpg\")
<\/div>\n\u00bbWhen replacing gas meters, we were able to optimize the administrative process by 60% through digitization with HybridForms and achieve court-proof digital documentation of the system status for more operational safety.\u00ab<\/p>\n<\/div><\/div><\/blockquote>
DI (FH) Daniel Otto Zink, Technical Operation of Gas Pipe Systems<\/strong>, Energienetze Steiermark GmbH<\/span><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div>![\"Christina](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2020\/04\/Christina-Herres-Energie-Steiermark.jpg\")
<\/div>\n\u00bbHybridForms is an optimal platform for the digitization of numerous paper-based processes. icomedias has proven itself not only as a software supplier, but also as a competent partner for process analysis and optimization.\u00ab<\/p>\n<\/div><\/div><\/blockquote>
Christina Herres, Project Coordination Client and Workplace Services<\/strong>, Energie Steiermark AG<\/span><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div>![\"Logo](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2020\/09\/Logo-Energie-Netze-Steiermark-11.png\")
<\/a><\/span><\/div><\/div><\/div><\/div>![\"Logo](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2020\/09\/Logo-Energie-Steiermark-10.png\")
<\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div>![\"Energienetze](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2024\/08\/Form-Paper-Energienetze-Steiermark-60.png\" "\\"Digitale")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div>Digital documentation for utilities & grids: 60% accelerated processes, better status overview, modern employee & customer experience<\/h2><\/div><\/div><\/div>Problems and requirements of Energienetze Steiermark GmbH<\/h3><\/div>Exchange and inspection reports on paper had to be laboriously prepard by employees in the back office, printed out and assigned by hand.<\/strong> The paper forms were then filled in by the service specialists on site \u2013 even though most of this data had already been stored several times in other central systems. This resulted in a significant amount of additional work.<\/p>\nWhen typing the logs on paper in the back office afterwards, special attention had to be paid. In addition, the blocking of defective gas systems could not be immediately digitally documented. There was a clear need for greater efficiency \u2013 and automatisms for more safety.<\/p>\n<\/div><\/div><\/div>
Solution with HybridForms already in the pilot project<\/h3><\/div>- <\/i><\/span>\n
Digitization workshop<\/strong> with process analysis and conceptual design of an immediately usable prototype \u00bbDigital Standard Meter Exchange\u00ab.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Secure pilot project on customer\u2018s servers<\/strong> in the real-world process with selected pilot users.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Production implementation<\/strong> of the digital form processes tested in everyday use directly after the pilot project.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Direct added value through secure enterprise features<\/strong> such as biometric signatures, images with sketches\/annotations, and interactive assistance features.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>Learning and benefits in daily productive use<\/h3><\/div>- <\/i><\/span>\n
Generally shorter lead times by over 60%<\/strong>, fast digital availability, best mobile usability and thus very high user acceptance right from the start.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
High data quality<\/strong> with input verification, error avoidance through stages workflow with validation, error marking and completeness check.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Modern appearance at the customer<\/strong> \u2013 sustainable and ecologically without paper.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>More on the Pilot Project (PoC)<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div>![\"Success](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2021\/03\/Success-Story-Energienetze-Steiermark-02.jpg\" "\\"Success")
<\/span><\/div><\/div><\/div><\/div>![\"Success](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2021\/03\/Success-Story-Energienetze-Steiermark-03.jpg\" "\\"Success")
<\/span><\/div><\/div><\/div><\/div>![\"Success](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2021\/03\/Success-Story-Energienetze-Steiermark-04.jpg\" "\\"Success")
<\/span><\/div><\/div><\/div><\/div>![\"Success](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2021\/03\/Success-Story-Energienetze-Steiermark-05.jpg\" "\\"Success")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div>HybridForms with secure enterprise features and Stages Form Workflow for distributed teams in the technical field service of utilities and grid operators<\/h2><\/div><\/div><\/div>
\nInspection & Replacement of Gas Meters<\/h1><\/h1><\/div>
- <\/i><\/span>\n
2 weeks after project start, first form processes were already active<\/p>\n<\/div><\/li>
- <\/i><\/span>
\n43,000 metering points throughout Styria\/ Austria with regular exchange\/test intervals<\/p>\n<\/div><\/li>
- <\/i><\/span>
\n60% efficiency gain in administration through Modern Working<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Energienetze Steiermark GmbH documents the exchange of standard meters for gas systems with authentic signature:<\/strong> assignments, data and results in the gas meter inspection and replacement process are digitally recorded on-site by the service teams. The protocols are signed by the customers directly on the tablet.<\/span><\/p>\n<\/div>
HybridForms: Digital forms for utilities & grids<\/h2><\/div>
The entire process for the gas meter exchange<\/strong> \u2013 from the assignment to the mobile processing on-site with tablets, to sending the signed document to the customer \u2013 is handled completely digitally and securely in the workflow.<\/p>\n
All services are now digitally documented by the service technician.<\/strong> The customer also signs by hand on the tablet \u2013 and receives the document seconds later as a PDF by e-mail. This saves time, avoids mistakes and creates trust.<\/p>\n
The complete process is realized through a digital Stages Workflow System<\/strong> with HybridForms. Individual stages can only be completed when all necessary entries have been made correctly. This ensures process security and adherence to all compliance requirements.<\/p>\n
Interfaces to internal applications<\/strong> enable immediate data reconciliation. If defects are detected during the inspection of a gas system, HybridForms is used to initiate a block and set deadlines in the connected internal systems for repairing the defects.<\/p>\n<\/div><\/div><\/div>
About Energienetze Steiermark GmbH<\/h3><\/div>
With an electricity supply network of more than 29,000 km and a natural gas supply network of about 4,000 km, Energienetze Steiermark GmbH<\/strong> is an important infrastructure provider and investor in Styria\/Austria. Thus, the annual investments in the electricity and gas networks amount to about 90 million Euros.<\/p>\n
Almost the entire domestic industry, many commercial enterprises and about 500,000 customers are connected to the line network of Energienetze Steiermark GmbH. As a network operator, the company is responsible, among other things, for the construction, operation and maintenance of the network infrastructure.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Fully digital mobile handling of the replacement and inspection process \u00bbExchange of Standard Meters\u00ab in the \u200bgrid of Energienetze Steiermark<\/h2><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div>More about Mobile Form Processes for Utilities<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n\u00bbWhen replacing gas meters, we were able to optimize the administrative process by 60% through digitization with HybridForms and achieve court-proof digital documentation of the system status for more operational safety.\u00ab<\/p>\n<\/div><\/div><\/blockquote>
DI (FH) Daniel Otto Zink, Technical Operation of Gas Pipe Systems<\/strong>, Energienetze Steiermark GmbH<\/span><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\u00bbHybridForms is an optimal platform for the digitization of numerous paper-based processes. icomedias has proven itself not only as a software supplier, but also as a competent partner for process analysis and optimization.\u00ab<\/p>\n<\/div><\/div><\/blockquote>
Christina Herres, Project Coordination Client and Workplace Services<\/strong>, Energie Steiermark AG<\/span><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/a><\/span><\/div><\/div><\/div><\/div><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div>Digital documentation for utilities & grids: 60% accelerated processes, better status overview, modern employee & customer experience<\/h2><\/div><\/div><\/div>
Problems and requirements of Energienetze Steiermark GmbH<\/h3><\/div>
Exchange and inspection reports on paper had to be laboriously prepard by employees in the back office, printed out and assigned by hand.<\/strong> The paper forms were then filled in by the service specialists on site \u2013 even though most of this data had already been stored several times in other central systems. This resulted in a significant amount of additional work.<\/p>\n
When typing the logs on paper in the back office afterwards, special attention had to be paid. In addition, the blocking of defective gas systems could not be immediately digitally documented. There was a clear need for greater efficiency \u2013 and automatisms for more safety.<\/p>\n<\/div><\/div><\/div>
Solution with HybridForms already in the pilot project<\/h3><\/div>
- <\/i><\/span>\n
Digitization workshop<\/strong> with process analysis and conceptual design of an immediately usable prototype \u00bbDigital Standard Meter Exchange\u00ab.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nSecure pilot project on customer\u2018s servers<\/strong> in the real-world process with selected pilot users.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nProduction implementation<\/strong> of the digital form processes tested in everyday use directly after the pilot project.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nDirect added value through secure enterprise features<\/strong> such as biometric signatures, images with sketches\/annotations, and interactive assistance features.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
Learning and benefits in daily productive use<\/h3><\/div>
- <\/i><\/span>\n
Generally shorter lead times by over 60%<\/strong>, fast digital availability, best mobile usability and thus very high user acceptance right from the start.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nHigh data quality<\/strong> with input verification, error avoidance through stages workflow with validation, error marking and completeness check.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nModern appearance at the customer<\/strong> \u2013 sustainable and ecologically without paper.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
More on the Pilot Project (PoC)<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div>HybridForms with secure enterprise features and Stages Form Workflow for distributed teams in the technical field service of utilities and grid operators<\/h2><\/div><\/div><\/div>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>