Support Specialist (m\/f\/d)<\/h1><\/div>- <\/i><\/span>Working hours:<\/strong> Full-time (38.5 hours) or Part-Time<\/span><\/div><\/li>
- <\/i><\/span>Location:<\/strong> Graz \/ Austria & Remote \/ Homeoffice<\/span><\/div><\/li>
- <\/i><\/span>Start:<\/strong> Immediately<\/span><\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
What if … you were the first point of contact for our customers \u2013 solving their support requests and shaping the digital future with smart technology?<\/h2><\/div><\/div><\/div>At icomedias\u00ae<\/strong>, we develop HybridForms\u00ae<\/strong>, a software solution for mobile forms that helps authorities and businesses digitize their processes.<\/span><\/p>\nAs a Support Specialist (m\/f\/d)<\/strong>, you are the central contact point for our customers whenever questions or issues arise. Your goal: fast, competent solutions and satisfied users.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>Your mission<\/h2><\/div><\/div><\/div>- <\/i><\/span>Handle customer inquiries:<\/strong> You are the direct line to our customers \u2013 via phone, email, or our support portal.<\/div><\/li>
- <\/i><\/span>Solve or coordinate issues:<\/strong> You answer many questions yourself and forward more complex topics to our technical team.<\/div><\/li>
- <\/i><\/span>Manage tickets:<\/strong> You maintain support tickets in Jira, qualify requests accurately, and ensure nothing gets left behind.<\/div><\/li>
- <\/i><\/span>Document & analyze:<\/strong> You record issues in a structured way and work with tools like Jira and Dynamics CRM.<\/div><\/li>
- <\/i><\/span>Customer care:<\/strong> You stay on the case until the problem is resolved \u2013 making sure our customers feel well supported.<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
What you bring<\/h2><\/div><\/div><\/div>- <\/i><\/span>Experience in IT support:<\/strong> You have already worked in customer support and know how to provide quick, solution-oriented help.<\/div><\/li>
- <\/i><\/span>Strong communication skills:<\/strong> You explain technical topics clearly and understandably \u2013 in both German and English.<\/div><\/li>
- <\/i><\/span>Initiative & team spirit:<\/strong> You work independently but know when to ask for support.<\/div><\/li>
- <\/i><\/span>Technical interest:<\/strong> You have a solid understanding of software, are familiar with tools like Jira and CRM systems, and ideally bring basic knowledge of JS\/HTML\/XML for troubleshooting.<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Why icomedias | HybridForms?<\/h2><\/div><\/div><\/div>We are an innovative software company actively shaping digital transformation. You\u2019ll work in an agile team with flat hierarchies, short decision-making paths, and plenty of room for your ideas.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Our benefits<\/h2><\/div><\/div><\/div>![\"Innovative](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Star.png\" "\\"Innovative")
<\/span><\/div><\/div>Innovative projects<\/h3><\/div>Work with leading technologies and exciting international clients on groundbreaking projects.<\/p>\n<\/div><\/div><\/div>
![\"Flexible](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Clock.png\" "\\"Flexible")
<\/span><\/div><\/div>Flexible working hours<\/h3><\/div>Adjust your working hours to suit your needs with our variable flexitime model.<\/p>\n<\/div><\/div><\/div>
![\"Home](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Home-Office.png\" "\\"Flexible")
<\/span><\/div><\/div>Home office or Office<\/h3><\/div>Work remotely from home on certain days or in our downtown Graz office.<\/p>\n<\/div><\/div><\/div>
![\"Modern](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Laptop.png\" "\\"Modern")
<\/span><\/div><\/div>Modern work environment<\/h3><\/div>Use digital tools and modern infrastructure for perfect team collaboration.<\/p>\n<\/div><\/div><\/div>
![\"Cafeteria](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Cafe.png\" "\\"Cafeteria")
<\/span><\/div><\/div>Cafeteria with coffee & tea<\/h3><\/div>Help yourself to free beverages anytime in our \u00bbinternal communication hub\u00ab.<\/p>\n<\/div><\/div><\/div>
![\"Regular](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Icon-Party.png\" "\\"Group")
<\/span><\/div><\/div>Regular team events<\/h3><\/div>Participate in our various activities \u2013 for shared experiences.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Our offer<\/h2><\/div><\/div><\/div>For this position, we offer a collective agreement minimum salary of \u20ac 3,063 gross per month (based on 38.5 hours\/week, General Activities (AT), IT Collective Agreement). Of course, there is a market-based overpayment depending on qualifications and experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Your direct contact<\/span><\/h2><\/div><\/div><\/div>Are you ready for a new challenge?
\nThen find the right position or send us your unsolicited application. We look forward to meeting you.<\/span><\/strong><\/p>\n<\/div><\/div><\/div>![\"icomedias:](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2017\/08\/Ramon-Weinand.jpg\")
<\/a><\/span><\/div><\/div><\/div><\/div>Your contact partner:<\/strong>
\nRamon Weinand
\nPhone: +43 (316) 721 671-107<\/span><\/p>\n<\/div>
What if … you were the first point of contact for our customers \u2013 solving their support requests and shaping the digital future with smart technology?<\/h2><\/div><\/div><\/div>At icomedias\u00ae<\/strong>, we develop HybridForms\u00ae<\/strong>, a software solution for mobile forms that helps authorities and businesses digitize their processes.<\/span><\/p>\nAs a Support Specialist (m\/f\/d)<\/strong>, you are the central contact point for our customers whenever questions or issues arise. Your goal: fast, competent solutions and satisfied users.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>Your mission<\/h2><\/div><\/div><\/div>- <\/i><\/span>Handle customer inquiries:<\/strong> You are the direct line to our customers \u2013 via phone, email, or our support portal.<\/div><\/li>
- <\/i><\/span>Solve or coordinate issues:<\/strong> You answer many questions yourself and forward more complex topics to our technical team.<\/div><\/li>
- <\/i><\/span>Manage tickets:<\/strong> You maintain support tickets in Jira, qualify requests accurately, and ensure nothing gets left behind.<\/div><\/li>
- <\/i><\/span>Document & analyze:<\/strong> You record issues in a structured way and work with tools like Jira and Dynamics CRM.<\/div><\/li>
- <\/i><\/span>Customer care:<\/strong> You stay on the case until the problem is resolved \u2013 making sure our customers feel well supported.<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
What you bring<\/h2><\/div><\/div><\/div>- <\/i><\/span>Experience in IT support:<\/strong> You have already worked in customer support and know how to provide quick, solution-oriented help.<\/div><\/li>
- <\/i><\/span>Strong communication skills:<\/strong> You explain technical topics clearly and understandably \u2013 in both German and English.<\/div><\/li>
- <\/i><\/span>Initiative & team spirit:<\/strong> You work independently but know when to ask for support.<\/div><\/li>
- <\/i><\/span>Technical interest:<\/strong> You have a solid understanding of software, are familiar with tools like Jira and CRM systems, and ideally bring basic knowledge of JS\/HTML\/XML for troubleshooting.<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Why icomedias | HybridForms?<\/h2><\/div><\/div><\/div>We are an innovative software company actively shaping digital transformation. You\u2019ll work in an agile team with flat hierarchies, short decision-making paths, and plenty of room for your ideas.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Our benefits<\/h2><\/div><\/div><\/div><\/span><\/div><\/div>Innovative projects<\/h3><\/div>Work with leading technologies and exciting international clients on groundbreaking projects.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div>Flexible working hours<\/h3><\/div>Adjust your working hours to suit your needs with our variable flexitime model.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div>Home office or Office<\/h3><\/div>Work remotely from home on certain days or in our downtown Graz office.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div>Modern work environment<\/h3><\/div>Use digital tools and modern infrastructure for perfect team collaboration.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div>Cafeteria with coffee & tea<\/h3><\/div>Help yourself to free beverages anytime in our \u00bbinternal communication hub\u00ab.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div>Regular team events<\/h3><\/div>Participate in our various activities \u2013 for shared experiences.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Our offer<\/h2><\/div><\/div><\/div>For this position, we offer a collective agreement minimum salary of \u20ac 3,063 gross per month (based on 38.5 hours\/week, General Activities (AT), IT Collective Agreement). Of course, there is a market-based overpayment depending on qualifications and experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Your direct contact<\/span><\/h2><\/div><\/div><\/div>Are you ready for a new challenge?
\nThen find the right position or send us your unsolicited application. We look forward to meeting you.<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/a><\/span><\/div><\/div><\/div><\/div>Your contact partner:<\/strong>
\nRamon Weinand
\nPhone: +43 (316) 721 671-107<\/span><\/p>\n<\/div>
At icomedias\u00ae<\/strong>, we develop HybridForms\u00ae<\/strong>, a software solution for mobile forms that helps authorities and businesses digitize their processes.<\/span><\/p>\n As a Support Specialist (m\/f\/d)<\/strong>, you are the central contact point for our customers whenever questions or issues arise. Your goal: fast, competent solutions and satisfied users.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div> We are an innovative software company actively shaping digital transformation. You\u2019ll work in an agile team with flat hierarchies, short decision-making paths, and plenty of room for your ideas.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Work with leading technologies and exciting international clients on groundbreaking projects.<\/p>\n<\/div><\/div><\/div> Adjust your working hours to suit your needs with our variable flexitime model.<\/p>\n<\/div><\/div><\/div> Work remotely from home on certain days or in our downtown Graz office.<\/p>\n<\/div><\/div><\/div> Use digital tools and modern infrastructure for perfect team collaboration.<\/p>\n<\/div><\/div><\/div> Help yourself to free beverages anytime in our \u00bbinternal communication hub\u00ab.<\/p>\n<\/div><\/div><\/div> Participate in our various activities \u2013 for shared experiences.<\/p>\n<\/div><\/div><\/div><\/div><\/div> For this position, we offer a collective agreement minimum salary of \u20ac 3,063 gross per month (based on 38.5 hours\/week, General Activities (AT), IT Collective Agreement). Of course, there is a market-based overpayment depending on qualifications and experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Are you ready for a new challenge? Your contact partner:<\/strong>Your mission<\/h2><\/div><\/div><\/div>
What you bring<\/h2><\/div><\/div><\/div>
Why icomedias | HybridForms?<\/h2><\/div><\/div><\/div>
Our benefits<\/h2><\/div><\/div><\/div>
<\/span><\/div>Innovative projects<\/h3><\/div>
<\/span><\/div>Flexible working hours<\/h3><\/div>
<\/span><\/div>Home office or Office<\/h3><\/div>
<\/span><\/div>Modern work environment<\/h3><\/div>
<\/span><\/div>Cafeteria with coffee & tea<\/h3><\/div>
<\/span><\/div>Regular team events<\/h3><\/div>
Our offer<\/h2><\/div><\/div><\/div>
Your direct contact<\/span><\/h2><\/div><\/div><\/div>
\nThen find the right position or send us your unsolicited application. We look forward to meeting you.<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/a><\/span><\/div><\/div><\/div><\/div>
\nRamon Weinand
\nPhone: +43 (316) 721 671-107<\/span><\/p>\n<\/div>
![\"icomedias:](\"https:\/\/www.hybridforms.net\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/Jobs-Buero-01.jpg\")
<\/a><\/span><\/div><\/div><\/div><\/div>