Bauer Group:
Processing Cases of Service and Damage

  • Company-wide planning of assignments and tasks

  • Transparent & traceable processes for distributed teams worldwide

  • Data exchange with internal Service Case Management, CRM & ERP Finance

The Bauer Group now documents all service cases with HybridForms: Extensive importer from Jira, documentation and data acquisition at the customer’s site on Android tablets, interfaces to the ERP system.

HybridForms and mobile forms in service case management

The service sheet, which the service technicians up to now printed out on paper and then filled out, is now displayed completely with HybridForms. A service case is triggered via the Jira Support and Case Management System and all relevant data is imported into HybridForms. The technician documents the operation with his Samsung tablet, the customer finally signs directly on the tablet and receives an extract of the operation report as a PDF. For efficient and transparent processes.

About the Bauer Group

Bauer Group with its headquarters in Voitsberg, Styria, develops, manufactures and distributes innovative irrigation and waste water technology. The globally acting company today has 675 experienced employees working in 17 locations all over the world. Bauer exports its high quality products to around 100 countries on the planet.

The figures speak for themselves: Bauer irrigation machines are irrigating 2.5 million hectares around the world, 60.000 slurry tankers are in operation worldwide. The name BAUER has been synonymous with intelligent, sophisticated and sustainable solutions in agricultural machinery since 1930.

HybridForms: Form Bauer Group
HybridForms: Form Bauer Group
HybridForms: Form Bauer Group

Photo documentation

  • The technician can take any number of photos with the internal camera of his tablet

  • Colored annotations, which can be drawn directly on the photos, make facts clearer at a glance

  • Annotated images are saved as separate files, the original photos always remain unchanged

Multimedia content: Added value through photos, manual sketches and drawings, voice memos

Biometric signatures

  • The forms are signed by the service technician and the customer in handwriting

  • Biometric characteristics like contact pressure and contact angle are stored by the system
  • Metadata such as an unique ID and the date and time of the signature are displayed in the signature field

Signatures captured right on the tablet: Preserves the evidential value of the documentation

Automation & interfaces

  • Jira, an Issue & Project Tracking Software, triggers a service case with assignment to a specific technician

  • A detailed material list for each operation is displayed in the service form @ HybridForms

  • Information on billing of a service case goes via interface into the ERP system of the Bauer Group

Data exchange with internal systems: Integral workflow

Michael G. Ingritsch, Director Services Division

»We were looking for a comprehensive and professional field service solution for our service technicians. Our technicians are deployed worldwide, sometimes in very remote locations, to commission or maintain machines and constructions. Our requirements profile was quite complex and the search for a suitable solution was time-consuming. We then came across icomedias through a recommendation. After the first talks and live demos we were thrilled – HybridForms convinced us from the very first moment.

Our HybridForms Field Service App accompanies the entire deployment process of our technicians. To ensure that everything also functions perfectly from an organisational point of view, we transmit all information to the customer, to the construction site and to the technician at the start of the operation. Using HybridForms, the technician himself documents the entire operation in words and pictures, records working time and material consumption and finally transmits all important data as well as a service sheet signed by the customer. HybridForms is a perfect solution for us: reliable, powerful and future-proof.

The icomedias team advised us professionally right from the start so that we could achieve maximum effectiveness. Being able to trust a partner for implementation and realisation was one of the most important criteria for icomedias and HybridForms. We were not disappointed and would decide like this again.«

Michael G. Ingritsch, Director of Services Division, Bauer Group
Logo Bauer Group
Bauer Group: Digital transformation with HybridForms

Digital transformation and integration into the enterprise architecture

Bauer Group: Integration into the enterprise architecture

Mobile forms in service case management:
Consistent digital workflow, more efficient processes

Bauer Group: Offline forms with HybridForms

Work in online or offline mode

  • Capture data securely and reliably in the field, work without interruption – with and without Internet connections

  • Cross-platform solution for Android, iOS, Windows and Web – for desktops, laptops, tablets and smartphones
HybridForms: Designer

Creating custom form templates

  • Create custom templates easily and intuitively with Drag & Drop in HybridForms Designer, a clear grid system supports the design process

  • Integrate data from third-party systems, automatically prefill defined form fields and thus facilitate data entry

HybridForms: Bauer Group and PDF

Send and archive documents as PDF files

  • Completed forms can also be sent in their entirety or in excerpts as PDF documents by e-mail

  • The PDF can be archived in any document management system (DMS), optionally digitally signed or anonymized

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