Anonymous web forms for non-registered users and self-service applications

With HybridForms ReachOut, you integrate self-service applications such as customer service portals, patient registrations or online theft reports to the police into your form processes and workflows. Unregistered (anonymous) guest users can fill out and submit predefined forms via web browser. The data entered is then validated at the HybridForms ReachOut Server and encrypted for collection by the internal HybridForms Core Server. This ensures that there is never any external access to the internal server. The anonymous user’s input can then be processed as usual by registered HybridForms users.

Provide selected online forms for one-time or occasional guest users via Secure Web Links – and then edit the data entered in the usual Stages process.

Usually, HybridForms is used for registered »named« users. They have full access to all functions of the Client App for Android, iOS or Windows as well as to the Progressive Web App (PWA) for Google Chrome, Microsoft Edge or Apple Safari. In the course of the workflow, forms and checklists are assigned to users, who then process the forms on their mobile device and/or desktop computer.

However, self-service applications such as event registration, confirmation of medical appointments or reporting simple criminal offences to the police online often require form input via web browsers by anonymous, unregistered guest or casual users. For these application scenarios, the HybridForms ReachOut Server is available as an additional module for the HybridForms Core Server (in the Enterprise Edition or Operation Edition).

HybridForms ReachOut for optimized communication between patients & medical facilities

HybridForms ReachOut allows users to fill in and submit forms in the browser without prior registration using the secure ReachOut web client. The web client for data entry does not leave any data traces on the user’s end device, i.e. no temporary files are stored on the device – ReachOut is therefore also only possible in online mode.

The anonymous web forms with HybridForms ReachOut are interactive and dynamic – with context-dependent conditions, stored catalogue files, verification of form entries and bidirectional data flow. Optionally, a time limit can be set for the completion of the forms. After submitting the completed form, a PDF preview is displayed in the web browser; optionally, it is also possible to define that the user receives an e-mail with confirmation of receipt.

The form data entered by the external user is validated at the HybridForms ReachOut Server and provided in encrypted form for collection by the internal HybridForms Core Server. This ensures that no external access to the internal server is possible.

Further processing of the data is then carried out in the usual form process by registered users in HybridForms – with step-by-step workflow and interfaces to the customer’s primary systems.

HybridForms ReachOut for the Police Online Crime Reporting with validation & encapsulated conversion of external guest user file uploads

HybridForms ReachOut allows users to fill in and submit forms in the browser without prior registration using the secure ReachOut web client. The web client for data entry does not leave any data traces on the user’s end device, i.e. no temporary files are stored on the device – ReachOut is therefore also only possible in online mode.

The anonymous web forms with HybridForms ReachOut are interactive and dynamic – with context-dependent conditions, stored catalogue files, verification of form entries and bidirectional data flow. Optionally, a time limit can be set for the completion of the forms. After submitting the completed form, a PDF preview is displayed in the web browser; optionally, it is also possible to define that the user receives an e-mail with confirmation of receipt.

The form data entered by the external user is validated at the HybridForms ReachOut server and provided in encrypted form for collection by the internal HybridForms Core server. This ensures that no external access to the internal server is possible.

Further processing of the data is then carried out in the usual form process by registered users in HybridForms – with step-by-step workflow and interfaces to the customer’s primary systems.

Communication and interaction with non-registered users who only need to enter data in forms once or occasionally is particularly important in the field of customer platforms, kiosk systems and self-service portals. By optimizing and automating the form processes, services can be provided independent of time and location. Areas of application are for example:

The online crime reporting on the public police portals of the German federal states of Rhineland-Palatinate and Saarland have been operated with HybridForms ReachOut since 2018. Aggrieved citizens can quickly file reports on offences such as theft, fraud and property damage via secure web forms without prior registration. The data entered and file uploads are validated by the HybridForms ReachOut Server and encrypted for collection by the internal HybridForms Core Server. This ensures complete separation of the public portal from the internal systems.