The external partners of AHT Cooling Systems record the acceptance & service assignments for deep-freeze and refrigeration systems directly on site with mobile App. All data for the acceptance and maintenance of refrigeration and deep-freeze systems are recorded with the HybridForms App by service partners on mobile devices. The App is easy to use – with many enterprise functions, workflow and interfaces.
HybridForms – Digital Forms for Industrial Manufacturing
Live documentation of the acceptance process and regular maintenance service appointments of refrigeration and freezer systems at food retailers by independent local COOLPOINT partners is carried out digitally throughout using the HybridForms App for Android, iOS, Windows and Web Browser.
The local service partners access their forms via the group portal function, the administration of the individual users is carried out by the partners themselves. The group portal enables large companies to work securely with external partner companies – everything is recorded transparently, collected data can be evaluated immediately, spare parts and repairs can be billed more quickly.
The templates for the checklists and forms are created by the internal department, by now more than 20 individual templates for various applications have already been integrated. The digital forms are used throughout the company and in multiple languages – for cross-departmental collaboration, a wide variety of user groups and across the entire and heterogeneous device landscapes of the partners.
About AHT Cooling Systems
Headquartered in Rottenmann, Austria, AHT is the global market leader for commercial plug-in refrigerators and freezers for food retailers.
AHT is now represented in 115 countries and has production facilities in four countries (USA, Brazil, China
and Austria).
1,900 employees ensure satisfied customers around the globe.
Since 2019, AHT has been a member of the DAIKIN group of companies based in Osaka, Japan.
No delays by using digital acceptance and documentation of the entire service process for retail freezing and refrigeration systems with HybridForms
»With HybridForms, we are using a secure and multilingual enterprise form solution that we have efficiently connected via interfaces to our further systems for data exchange and business analyses.«
»HybridForms gives us the opportunity to develop forms that are tailored to our requirements and can be used intuitively. As a result, there is high user acceptance, significant time and resource savings, and an increase in information quality.«
Significant reduction of delays in acceptance and service processes
The digital transformation of service processes has not only led to more efficient and targeted operations, but has also immediately had a positive impact on the project lead time.
Based on the information recorded in the defect lists, the sales department now creates customized offers for spare parts. Until now, this has been more complex due to a lack of data and has now been significantly accelerated by digitization.