Energienetze Steiermark:
Inspection & Replacement of Gas Meters
Inspection & Replacement of Gas Meters
Energienetze Steiermark GmbH documents the exchange of standard meters for gas systems with authentic signature: assignments, data and results in the gas meter inspection and replacement process are digitally recorded on-site by the service teams. The protocols are signed by the customers directly on the tablet.
HybridForms: Digital forms for utilities & grids
The entire process for the gas meter exchange – from the assignment to the mobile processing on-site with tablets, to sending the signed document to the customer – is handled completely digitally and securely in the workflow.
All services are now digitally documented by the service technician. The customer also signs by hand on the tablet – and receives the document seconds later as a PDF by e-mail. This saves time, avoids mistakes and creates trust.
The complete process is realized through a digital Stages Workflow System with HybridForms. Individual stages can only be completed when all necessary entries have been made correctly. This ensures process security and adherence to all compliance requirements.
Interfaces to internal applications enable immediate data reconciliation. If defects are detected during the inspection of a gas system, HybridForms is used to initiate a block and set deadlines in the connected internal systems for repairing the defects.
About Energienetze Steiermark GmbH
With an electricity supply network of more than 29,000 km and a natural gas supply network of about 4,000 km, Energienetze Steiermark GmbH is an important infrastructure provider and investor in Styria/Austria. Thus, the annual investments in the electricity and gas networks amount to about 90 million Euros.
Almost the entire domestic industry, many commercial enterprises and about 500,000 customers are connected to the line network of Energienetze Steiermark GmbH. As a network operator, the company is responsible, among other things, for the construction, operation and maintenance of the network infrastructure.
»When replacing gas meters, we were able to optimize the administrative process by 60% through digitization with HybridForms and achieve court-proof digital documentation of the system status for more operational safety.«
»HybridForms is an optimal platform for the digitization of numerous paper-based processes. icomedias has proven itself not only as a software supplier, but also as a competent partner for process analysis and optimization.«
Digital documentation for utilities & grids: 60% accelerated processes, better status overview, modern employee & customer experience
Problems and requirements of Energienetze Steiermark GmbH
Exchange and inspection reports on paper had to be laboriously prepard by employees in the back office, printed out and assigned by hand. The paper forms were then filled in by the service specialists on site – even though most of this data had already been stored several times in other central systems. This resulted in a significant amount of additional work.
When typing the logs on paper in the back office afterwards, special attention had to be paid. In addition, the blocking of defective gas systems could not be immediately digitally documented. There was a clear need for greater efficiency – and automatisms for more safety.
Solution with HybridForms already in the pilot project
Learning and benefits in daily productive use
HybridForms with secure enterprise features and Stages Form Workflow for distributed teams in the technical field service of utilities and grid operators
60% efficiency gain through digital and mobile form workflows at Energienetze Steiermark
Operations at 43,000 metering points are handled with HybridForms. The administrative process lead time has been reduced by several hours – this corresponds to a direct saving of 60%.
Employees were relieved by the introduction of HybridForms from the previously very time-consuming paper-based administration. The improvements were immediately noticeable, so the digital transformation was very well received by the users.