Netz Niederösterreich / EVN Group:
Digital Inspection Report Gas
Digital Inspection Report Gas
The network partners of Netz NÖ GmbH document the inspection results for customer gas systems securely with a mobile app: The data of the inspection results for gas systems are recorded electronically on site by the responsible network partners – including photos and sketches. If defects are found, a blocking or repair period can immediately be determined.
HybridForms: Digital forms for network operators & service providers
The entire inspection process of gas systems by network partners – from the scheduling of the inspection, the assignment to a group, the documentation of the operation on site with tablets, smartphones or laptop to the transmission of the inspection report to the customer and Netz NÖ – is completely digital and secure in the workflow.
The network partners are integrated via the Group Portal in Azure AD of HybridForms, the user management is thereby with the external partners. Through the protected extranet access, they have secure access to their forms & templates.
The inspection data is recorded digitally via App by the network partner. The fields with customer data are usually already filled in by the back office, the guided work flow with help texts and assistance functions enables entries to be checked and errors to be avoided.
The completed inspection report is available as PDF in three versions. 1: The complete version remains with the network partner for filing. 2: The version for the user of the gas system is sent to the customer per mail by the network partner. 3: Netz NÖ automatically receives a partially anonymized version from the system in compliance with the requirements of GDPR.
About the EVN Group
EVN offers electricity, gas, heat, drinking water supply as well as wastewater disposal and thermal waste utilization »from a single source« on the basis of modern and reliable infrastructure.
The product range also includes energy services for private and business customers as well as for municipalities. Around 4.8 million customers relied on the secure supply of energy and environmental products and services from EVN in fiscal year 2019/20.
In total, the EVN Group currently operates in 14 countries. In fiscal year 2019/20, 51.4% of revenues were generated outside Austria in the markets of Central, Eastern and Southeastern Europe.
Netz Niederösterreich GmbH is a 100% subsidiary of EVN AG.
»The new App offers users of gas systems, inspectors and also Netz NÖ very significant time and cost advantages and provides data security by avoiding transmission errors. Data protection and information security requirements are also ensured.«
»During the implementation of this use case icomedias was a reliable and fast acting, highly professional and on schedule partner. The analysis of the collected data with Microsoft Power BI was implemented in a technically sound manner and accompanied by training/know-how transfer.«
Digital documentation in the field of customer gas systems: Significantly accelerated processes, high user acceptance, optimal collaboration in distributed teams
Problems and requirements of Netz Niederösterreich GmbH
The paper inspection reports were filled out by the technicians and then sent by mail, fax, e-mail or in person to one of the 26 service centers of Netz Niederösterreich. There, they were checked for completeness by a person in charge and the data was entered manually.
In order to optimize the entire process, the search began for a digital solution for the mobile documentation of the field service inspections. The app had to be intuitive to use, work on all end devices (including offline mode on mobile devices), with Enterprise features for data capture (such as photos, sketches, sound recordings) – and at the time meet the high requirements for data protection and security.
Solution with HybridForms already in the pilot project
Learning and benefits in daily productive use
HybridForms for secure & cross-company communication between grid operators and local network partners for field service inspections
Data privacy and security
Enterprise security: Secure systems and personal data
Secure data & systems
Netz Niederösterreich uses HybridForms as SaaS solution (Software as a Service) for operation and updates – with Microsoft Azure Cloud (ISO 27001 certification for information security and ISO 27018 for protection of personal data).
For the development of new form prototypes, training of employees and partners as well as updates, Netz NÖ has its own test and training server – securely separated from the productive system.